Thank you for shopping with Tausi Afrika. As a handcrafted brand, we take pride in producing quality pieces designed to last. Please read our policy carefully before making a purchase.

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be unused and in original condition

• The item must be returned within 7 days of delivery

• The item must be in its original packaging

• Proof of purchase must be provided

Due to the handmade nature of our products, slight variations in fabric placement or pattern are not considered defects.

2. Non-Returnable Items

We do not accept returns for:

• Custom or personalised orders

• Corporate or bulk orders

• Sale or discounted items

• Gift cards

All custom and corporate orders are final sale unless there is a confirmed production defect

3. Damaged or Defective Items

If your item arrives damaged or defective:

• Please contact us within 48 hours of delivery

• Send clear photos of the item and packaging

• Include your order number

Once reviewed, we will offer either:

• A replacement (if available), or

• A refund

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to your original payment method

Shipping fees are non-refundable unless the item was defective or incorrect

5. Exchanges

We currently offer exchanges only for defective or damaged items.

If you require a different item, we recommend placing a new order once your return has been approved.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Contact Us